Can I cancel my booking?
Yes you can but any cancellation fees are determined by every property and listed in your cancellation policy. You shall need to pay any additional costs to the property.
If I need to cancel my booking, will i pay a fee?
Yes but all depends on the property cancellation policy. Should your booking has a free cancellation, you do not need to pay any extra fees.
Can I cancel or change my dates for a non-refundable booking?
Canceling or change a non-refundable booking usually comes with charges. You may contact the property and they will decide to agree and waive your cancellation fees.
How do I know if my booking cancellation is a success?
You will receive an email confirmation on your cancellation after you cancel a booking with us. Please make sure to check your inbox and spam/junk email folders.
Where can I find my property's cancellation policy?
All details can be found in your booking confirmation.
How can I make a special request for my stay?
You may contact the property and provide them with you booking number. Please note that all special requests are subject to the availability and cannot be guaranteed by Gowaus.
Can I request for early check-in or late check-out?
You may contact the property and they will decide on this. Please note that this request are mainly subject to the availability of the property and Gowaus does not promise or guarantee this.